Return & Exchange
At mymeilun.com, customer satisfaction is always our top priority.
Our dedicated QC and QA teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
If you change your mind or for any reason you decide you no longer want the item. Please report it to us within 30 days of receiving it for a refund of the item cost.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.
Note: Returned items must be in unused condition with the original packaging. We do not accept returned items that's worn, damaged, washed or altered in any way.
We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.
Contact our Support Center [email protected] as soon as possible if you come across any of the above situations.
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Sale, Swimwear, Underwear, Lingerie, Accessories.
1. EMAIL US
- Contact Us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with the detailed instructions.
3. RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through local post office. You will need to pay for the postage cost of shipping the goods to us.If the delivery cost is insufficient, we has the right to refuse the return. Only product(s) which are defective, postage cost will be paid by Meilun.
4. REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.We will issue a refund to your original payment method within 3-5 working days.